Refund Policy

Last updated: February 23, 2026

1. Subscription Refunds

Neliva Pro subscriptions are billed on a recurring basis (monthly or annually). You may cancel your subscription at any time. Upon cancellation, you will retain access to Pro features until the end of your current billing period.

If you are unsatisfied with the Service, you may request a full refund within 14 days of your initial purchase or renewal. Refund requests made after 14 days will be reviewed on a case-by-case basis.

2. How to Request a Refund

To request a refund, please contact us at support@getneliva.com with your account email and the reason for your request. We aim to process all refund requests within 5 business days.

3. Credits

Free credits earned through sign-up bonuses, daily check-ins, or referrals are non-refundable and non-transferable. Credits included with a Pro subscription are available for the duration of the subscription period and do not carry over.

4. Exceptions

Refunds will not be issued for:

• Partial billing periods after cancellation (you retain access until the period ends)
• Credits that have already been consumed
• Accounts terminated for violation of our Terms of Service

5. Payment Processing

All payments are processed by PayPal. Refunds are issued through PayPal and will appear on your statement within 5–10 business days depending on your payment provider.

6. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date.

7. Contact Us

If you have questions about this Refund Policy, please contact us at support@getneliva.com.